JazzHell
Update: a reader points me to this post which cites an article claiming that 40% of Jazztel's claimed customer base have not had their service activated. I consider it unethical (and surely unprofitable) for this company to continue to advertise for new customers when it can't even activate 40% of the ones it already has.
Jeff Jarvis in the US had his DellHell; in Spain there is JazzHell.Julio Alonso is tired of Jazztel's crap service, and so am I.I signed up for the fancy 20 meg service *4 months ago* and never got to use it once. Repeated calls to customer service were pure torture: long wait times and endless transfers between departments only to be told that frankly they themselves had no idea what the status of the account was or when it might be activated.Jazztel loves to blame Telefonica for obstructing their ability to activate lines; this may be totally true, partially true, or just a scapegoat for incompetence. I don't know, but it's hard to have any sympathy for Jazztel when I see their advertising plastered *everywhere* in major newspapers here trying to sign up new accounts, when I'm impatiently still waiting for mine to be activated.So today (funny enough, before even reading Julio's post), decided to just give up and quit. Even this was pure torture, as some call center person endlessly reads from a script designed to 'save' your account....don't quit, we'll give you dialup for free...we'll give you a discount...we'll file a special priority ticket for your account....and so on. The final indignity: they put you on hold for 10 minutes, then come back and ask, "are you sure you still want to quit?", as if counting on me to give up and hang up before finishing.Well, I'm done with it now. Adios, Jazztel!